You booked a package holiday, something came up, and now you’re staring at the cancellation page wondering how much it’ll cost. The answer isn’t straightforward — loveholidays charges a fixed processing fee, but your airline and hotel may take a bigger bite.

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Standard cancellation fee (package): £75 / €75 per booking ·
Standard cancellation fee (hotel-only): £25 / €25 per booking ·
Non-refundable flight costs: Often 100% of flight price ·
Cooling-off period for travel insurance: 14 days (full refund if not used)

Quick snapshot

1Confirmed facts
2What’s unclear
  • Whether the supplier will refund the flight portion depends on the airline and fare type
  • Exact refund amount is calculated per booking and not guaranteed
  • Hotel refund policies vary — some are refundable, others are non-refundable
  • Reddit reports losses of £980 on a package cancelled within 24 hours due to non-refundable flights, but this varies by booking
3Timeline signal
  • No fixed timeline for refunds; loveholidays says refunds are processed after supplier confirms charges
  • Insurance cooling-off window: 14 days from purchase
4What’s next
  • Check your booking’s specific cancellation terms in Manage My Booking
  • If you added travel insurance, cancel within 14 days if you don’t need it
  • Consider whether you can shift your travel dates instead of cancelling

Five key facts about loveholidays cancellation fees, all drawn directly from the company’s published terms.

Item Detail
Package cancellation fee £75 / €75 per booking
Hotel-only cancellation fee £25 / €25 per booking
Flight refunds Usually non-refundable per airline policy
Insurance cooling-off 14 days for full refund if not used

Can I cancel and get a refund from Love Holidays?

Yes, you can cancel — but whether you get a refund depends on timing, booking type, and supplier terms. loveholidays itself charges a processing fee, and your airline or hotel may keep what you paid.

When are refunds possible?

  • If loveholidays cancels the package (for reasons like overbooking or supplier failure), you get a full refund of payments made (loveholidays Terms & Conditions).
  • If you cancel within a few days and the hotel is refundable, you may recover most of the accommodation cost minus the £75 package fee.
  • Travel insurance added to the booking can be cancelled within 14 days for a full refund, as long as you haven’t travelled or made a claim (loveholidays FAQ).
  • Ancillaries like car parking or airport lounges may be refundable depending on supplier terms (loveholidays FAQ).

What costs are deducted before refund?

  • loveholidays processing fee: £75 for packages, £25 for hotel-only (loveholidays Terms & Conditions).
  • Flight costs: 100% non-refundable from the point of booking (loveholidays FAQ).
  • Hotel cancellation charges: vary by hotel — some are refundable, some are not (loveholidays FAQ).
  • Transfers: non-refundable from the moment of booking (loveholidays FAQ).
The trade-off

If your flight and hotel were booked as a package, the £75 fee is only the start. The real loss often comes from the non-refundable flight, which can easily exceed £300 per person.

What this means: For most voluntary cancellations, you’ll lose at least the processing fee plus the full flight cost. The only realistic way to get a full refund is if loveholidays or the tour operator cancels on you.

How much does Love Holiday charge for cancellation?

The headline fees are clearly stated in the terms, but additional supplier charges can push the total much higher.

Cancellation fees for package bookings

  • loveholidays processing fee: £75 per package (or €75 for euro-currency bookings) (loveholidays Terms & Conditions).
  • Plus any cancellation charges from the service provider (airline, hotel, transfer company) (loveholidays Terms & Conditions).
  • Flights are always 100% non-refundable (loveholidays FAQ).
  • Transfers are always 100% non-refundable (loveholidays FAQ).

Hotel-only cancellation fees

  • Processing fee: £25 per booking (loveholidays Terms & Conditions).
  • Hotel may charge its own cancellation fee — varies by property and rate type (loveholidays FAQ).
  • If the room was booked as non-refundable, no refund will be given (loveholidays FAQ).

Additional charges from suppliers

  • Airlines: Most low-cost carriers (Ryanair, easyJet, Wizz Air) treat the entire ticket as non-refundable.
  • Hotels: Some charge a percentage of the total stay, others charge one night.
  • Transfers and ancillaries (car parking, lounge passes): typically non-refundable once booked.
The catch

The £75 fee is per booking, not per person. But the flight costs are per person. A family of four could easily lose £1,000+ in flight charges alone on top of the processing fee.

The pattern: loveholidays itself takes a modest cut. The real financial sting comes from the suppliers, especially airlines, who keep every penny.

How do I cancel my booking?

You can’t simply email or call — loveholidays requires you to use their online system first. Here’s the step-by-step.

Cancelling through the loveholidays website

  1. Log in to your account and go to Manage My Booking (loveholidays Terms & Conditions).
  2. Select the booking you want to cancel.
  3. Click Request cancellation – the system will show you the estimated charges before you confirm.
  4. You must agree to those charges to proceed (loveholidays Terms & Conditions).
  5. After confirmation, you’ll receive an email with your cancellation reference and refund details.

Cancelling by phone

  • loveholidays customer service can process cancellations, but they may still direct you to the online portal first.
  • Have your booking reference and lead passenger details ready.
  • Phone lines are typically open 8 am – 8 pm (UK time).

Required information

  • Booking reference (from your confirmation email).
  • Lead passenger name and date of birth.
  • Payment method used — refunds go back to the original card.
What to watch

loveholidays will show you the estimated charges before finalising, but the actual amount may change if the supplier comes back with higher fees. The quote is not a guarantee.

Why this matters: Until you see the final confirmation with the refund amount, don’t assume the initial estimate is the final figure.

What are valid reasons to cancel a holiday?

Most personal reasons — change of heart, better deal elsewhere, work schedule — simply aren’t covered by loveholidays’ standard policy. You’ll still pay the fees.

  • Change of mind: loveholidays doesn’t offer a “cooling-off” period for the holiday itself. The same £75 package fee applies no matter when you cancel.
  • Medical emergency: loveholidays does not waive fees for illness, injury, or bereavement unless you have travel insurance that covers cancellation for those reasons.
  • Travel insurance coverage: If you added loveholidays insurance (or your own) with cancellation cover, you may be able to claim back the non-refundable parts. Check the policy terms — many exclude pre-existing conditions (loveholidays FAQ).
  • Supplier cancellation: If loveholidays or the airline cancels, you get a full refund (loveholidays Terms & Conditions).

The catch: Without comprehensive travel insurance, almost every voluntary cancellation will cost you — often a lot.

Can you cancel a holiday and get a full refund?

Full refunds from loveholidays are rare for voluntary cancellations. Here are the only scenarios where you can recover everything.

Within the cooling-off period

There is no cooling-off period for the holiday itself. However, if you added travel insurance to the booking, you can cancel the insurance within 14 days for a full refund (loveholidays FAQ). This does not affect the holiday cancellation — you still owe the processing fee and supplier charges.

If the tour operator cancels

If loveholidays cancels the package (e.g., due to supplier failure or overbooking), you are entitled to a full refund of all payments made (loveholidays Terms & Conditions). You may also receive compensation unless the cancellation is due to unavoidable and extraordinary circumstances.

With comprehensive travel insurance

  • If you have a valid insurance policy that covers cancellation, you can claim back non-refundable costs (flights, hotel, fees). Compare Travel Insurance Ireland: Quotes & Reviews can help you find a policy with robust cancellation cover.
  • Note: loveholidays’ own insurance add-on offers cancellation cover, but it’s time-limited — you must cancel within 14 days of buying the policy to get a premium refund (loveholidays FAQ).

What this means: For a voluntary cancellation without insurance, you’ll almost certainly lose money. The only sure way to a 100% refund is if loveholidays itself pulls the plug.

Upsides

  • loveholidays clearly publishes its processing fees (£75 / £25).
  • You see estimated charges before confirming cancellation.
  • Supplier-cancelled bookings get full refunds plus possible compensation.
  • Insurance add-on has a 14-day cooling-off period.

Downsides

  • Flights and transfers are always non-refundable, even minutes after booking.
  • No cooling-off period for the holiday itself.
  • Estimated charges may change after supplier confirmation.
  • Medical emergencies rarely trigger fee waivers without insurance.

Confirmed facts vs. what’s unclear

Confirmed facts

  • loveholidays charges a £75 processing fee for package cancellations (loveholidays Terms & Conditions).
  • Hotel-only cancellations cost £25 (loveholidays Terms & Conditions).
  • Flights and transfers are non-refundable from point of booking (loveholidays FAQ).
  • Travel insurance can be cancelled within 14 days for a full refund if not used (loveholidays FAQ).
  • Supplier cancellation triggers a full refund (loveholidays Terms & Conditions).

What’s unclear

  • Whether your particular hotel will charge a cancellation fee — depends on the property’s policy.
  • Exact refund amount for ancillaries like car parking — varies by supplier.
  • Whether your airline might make an exception for a full refund — rare but not impossible.

“Any cancellation will incur a cancellation processing fee of €75 per Package booking and €25 for hotel-only bookings, plus any charges from the Service Provider.”

– loveholidays Terms & Conditions (loveholidays official site)

“The cancellation cost is £980 as flights non refundable. Wanting to cancel a package holiday less than 24 hours after booking but being told we …”

– Reddit user, r/LegalAdviceUK (Reddit community discussion)

For UK holidaymakers, the choice is clear: either make absolutely sure you want to go before you book, or protect yourself with comprehensive travel insurance that covers cancellation. Without that safety net, cancelling a package from loveholidays almost always means losing hundreds of pounds — and the £75 processing fee is just the appetiser.

Additional sources

forums.moneysavingexpert.com, shouthotels.com, facebook.com, transfertravel.com, tripadvisor.com, justanswer.co.uk

För en djupare förståelse av vad som ingår när du bokar, se vår Love Holidays all inclusive guide för 2026.

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Frequently asked questions

Can I cancel my loveholidays booking within 24 hours for a full refund?

No. Unlike some retailers, loveholidays does not offer a statutory cooling-off period for package holidays. You will still pay the £75 package cancellation fee plus any non-refundable supplier costs, even if you cancel within minutes of booking.

Does loveholidays offer free cancellation if I have a medical emergency?

No. loveholidays does not waive its processing fee or supplier charges for medical reasons. However, if you have travel insurance with cancellation cover, you may be able to claim back the non-refundable costs — check your policy’s terms for medical exclusions.

What happens if loveholidays cancels my holiday?

You are entitled to a full refund of all payments made. In some cases you may also receive compensation, unless the cancellation is due to unavoidable and extraordinary circumstances (loveholidays Terms & Conditions).

Is the cancellation fee per person or per booking?

Per booking. The £75 (or €75) processing fee applies once per package booking, regardless of how many people are on it. However, flight cancellation costs are per person, so a family of four loses four times the airfare.

Can I cancel one person from a group booking?

Yes, but the remaining passengers may need to rebook at current prices. Contact loveholidays via Manage My Booking to request a name change or partial cancellation. The same £75 processing fee may still apply if the booking is amended.

How long does it take to receive a refund after cancellation?

loveholidays does not publish a fixed refund timeline. Refunds are processed once the supplier confirms their charges, which can take several weeks. You’ll receive an email confirmation when the refund is issued.

Are there any ways to avoid paying the cancellation fee?

The only guaranteed way to avoid all fees is if loveholidays or the tour operator cancels your holiday. If you need to cancel voluntarily, consider whether you can change the date instead — many suppliers allow date changes for a fee that’s lower than the cancellation cost. Travel insurance that covers “cancel for any reason” may also help, but check the policy details carefully.